Whether you're interested in the smaller business community, are planning to start a business or have an existing business, we have a package for you.
Our most popular package is FSB Business Essentials which includes a whole range of benefits and products designed to make your business fly
A suite of legal benefits including a dedicated helpline, bundled insurance products and a range of online information to keep your business safe. Plus a whole range of negotiated benefits to help save you money and win business.
Our Business Creation package is designed to make starting a business simpler, allowing you time to focus on what's important - making it a success.
Specialist company formation benefits, access to FSB networking, business banking and a range of products to help get you setup in business.
Joining FSB Connect is free and is a great way to be part of the FSB Community and have your voice heard.
You'll be able to access specialist networking events with like-minded members of the community and have your say in our Big Voice survey panel.
Whatever your circumstances, we have a package to suit you and your business. Click the button below to see which benefits are included in each package and start your FSB journey.
'Within a few weeks of joining we'd taken advantage of FSB’s Online Legal Documents. We started a graduate programme and access to these documents gave us an understanding of the legal side, and has helped us to create a number of processes and procedures.'
'When we first took on a member of staff, we used the online legal document template library. FSB does more important stuff than you think it does, there are lots of member benefits, probably more than we actually use.'
'Having somebody like FSB behind you is fantastic. There is a whole team behind the organisations, whatever is required: support, advice, finance, you know that you’re not alone, you’ve got FSB.'
We represent a diverse range of businesses from retailers to marketing agencies and just about everything in between. Take a look at more member stories and see how we could help your business fly.
More Member Stories
We offer three packages to suit your business needs. Joining FSB Connect is free, our Business Essentials package starts at £172.50 in the first year and our specialist Business Creation package has an introductory price of £99 in the first year.
Small business owners will inevitably need to have tough talks with employees from time to time. How you approach such meetings can have a big impact on the outcome, says David Kentish
Nobody feels good about having a difficult conversation. I’ve had to have them over the years and people have had to have them with me. It’s part of working life. No one enjoys being on either side of the desk. However, consider the consequences of not having a difficult conversation. The problem festers and can start to affect other people in the company, and even the bottom line.
There are all sorts of difficult conversations at work, from dealing with a subordinate to talking through an issue with a partner or client. Some cases – such as redundancies or disciplinary issues – may require the presence of an HR person, but often taking such a formal approach isn’t appropriate.
Here are some practical ways of approaching a difficult conversation and helping to ensure a positive outcome.
Finding somewhere private to talk is important as you don’t want to have difficult conversations in the open. If you are instigating the conversation you need to be able to control it, especially if you work in an open-plan environment where people might be walking past and hear parts of the conversation, or stop to chat. So plan ahead, and book an appropriate meeting room. To ensure privacy it may be wise to book a room on another floor or away from the immediate team.
With any scenario, get straight to the point – don’t indulge in small talk. Otherwise, the person may think this is a ‘normal’ conversation. It’s essential to take the most direct approach. So start the conversation with, for example, “the reason I’ve called you in here today is to talk about your timekeeping” or “the reason I’ve called you in here today is because there is a problem with…”
Outline the issue and give the person space to respond. For example, if someone is regularly coming into work late, find out what the individual issues are and take it from there. Don’t just launch in with what you’ve seen at face value without finding out the reasons. This individual might need some help because of a recent personal problem, and as an employer you have a duty of care to offer support if warranted. If there aren’t any underlying reasons, go straight back to the issue and the consequences to the employee if it is not resolved.
Difficult conversations normally focus on behaviour. What you say may be taken personally, so relate it to the effect it is having on the business or other people. Don’t make wild accusations or get personal.
People react very differently if they feel they are being criticised. Some will apologise and promise to change, or suggest ways to improve the situation. Others might get angry and start making counter-criticisms or accusations. Still others will get upset. Whatever happens, stay calm. If a person is shouting, keep your voice level normal. If they stand up, remain seated unless you are under physical threat. A box of tissues handed to a person who is upset shows support, helps to get over awkwardness and gives them time to compose themselves.
A wealth of important information and advice, available online in-case you face dismissal or discrimination claims and employment tribunals.
National Federation of Self Employed & Small Businesses LimitedSir Frank Whittle Way / Blackpool / FY4 2FE. National Federation of Self Employed & Small Businesses Limited (FSB) is registered in England, number 1263540