Event details
Many small businesses are unsure of where to start with making sure their businesses are safe online, and customer retention is another area which is key for small businesses in ensuring success.
In the digital age, cybersecurity is a fundamental aspect of any business operation. Despite its critical nature, many businesses still perceive it as solely an IT issue. This mindset is outdated and can be dangerous. Cybersecurity is not just for IT teams – it’s a business-wide concern, needing involvement from all within a business if security breaches are to be avoided.
This event will consider this organisation wide approach. We will also look at customer retention, and discuss some key improvements many businesses can make.
There will also be ample opportunity for attendees to network and make new contacts.
Enjoy tea & coffee served alongside delicious breakfast pastries, whilst engaging within meaningful conversations.
Both FSB members and non-members are welcome to attend.
Speaker Information
At this event we are pleased to welcome two guest speakers.
Joining us from The Cyber Innovation Hub (CIH), we are excited to welcome Andy Dodge, Partnerships & Business Manager, to this event. Andy is on a mission to transform South Wales into a leading cyber security cluster by the end of the decade.
CIH is being led by Cardiff University and the University of South Wales, with delivery partners The Alacrity Foundation and Tramshed Tech, and a consortium of private and public sector partners including Airbus, Cardiff Capital Region, CGI, Thales and Welsh Government.
Talking about ‘Why is Cybersecurity Important to Small Businesses?’, Andy will discuss how cybersecurity is a fundamental aspect of any business operation, especially with our increasing reliance on digital technology.
He will highlight the importance of the involvement from all within a business and identify the simple steps small businesses can take to improve their online security.
We are also delighted to be able to welcome Miles Courtney-Thomas, co-founder of Customer Start, as a guest speaker at this event.
Miles is a highly accomplished and respected expert in the field of Customer Service and Experience, with over 20 years’ experience across a diverse range of organisations.
At this event Miles will speak about ‘The Power of Customer Experience’, exciting and engaging the audience by presenting mindset shifting perspectives on Customer Experience.
In addition, he will also providing some actionable key approaches, that attendees can take away to implement in their business.
Got a burning question for our speakers? Feel free to share it with us ahead of the event, and let's make the discussion even more exciting!
What to expect
During this event businesses will:
- Have the opportunity to introduce themselves and their businesses to other attendees
- Network with other businesses more informally
- Hear about how FSB and Cardiff University are supporting small businesses
- Hear from our two guest speakers and ask any questions you may have
Additional Information
Cathays train station is a 7 minute walk away and the venue is fully accessible.
Car Parking is available and there are Pay As You Go (PAYG) spaces to park in the Maindy Road carpark. To book a PAYG parking space, please create an account using the RingGo mobile application or website. Once registered with the app, in the Search box enter the location code: Maindy Road Carpark Code: 39364
A half day (4.5 hours from your selected booking time) is charged at a rate of £3.10, a full day (up to midnight) is charged at £6.20. PAYG bays are marked with red lines.
Please Note: For any tickets booked after Friday 8 November 2024 it may not be possible to guarantee any specific dietary requirements.
Event contact
For help and support regarding this event, please contact Shona Holmes-Berry.
