Event details
These events are held on the second and fourth Friday of every month and are open to all. We will be using breakout rooms to allow us to network in small groups and to grow our contacts and connections in an informal and relaxed way.
Our speaker this week is Kat Hounsell, on 'How to inject some magic into your customer experience!'
The experience a customer has with you determines whether they are likely to come back and recommend you - it’s more than just your product or service; it’s the whole interaction. Kat Hounsell of Small Goes Big will be sharing how you can sprinkle some magic into the experience for your customers by understanding how people think and remember experiences.
- Learn about creating a ‘peak’ in your experience
- Discover the importance of the end of your experience
- Get inspired with some practical ideas
These events are targeted at people from small businesses across Hampshire, Dorset and the Isle of Wight, but open to anyone looking to grow their contacts whether they be FSB members or not.
To enable FSB to deliver a high level of customer service at our events, and to tailor the content where appropriate, we will share your full name and business name with the host of the event you have registered to attend. The event hosts are representatives of FSB who irretrievably delete your details following the event. Should you not consent your full name and business name being shared with the event host, please contact [email protected] within three working days of the event taking place, with details of the event.
For help and support regarding this event, please telephone our dedicated events helpline 01253 336028 or email [email protected]
