Event details
Hosted by FSB Area Lead, Rachel Kay, with a guest speaker, you will get the chance to network with and promote your business to the other attendees in small breakout rooms.
Customer Experience (CX) is not the wow moments, it’s the small things that make a big difference
Our current business world is bringing some fantastic marketing opportunities, and Customer Experience is always at the heart of everything.
Guest speaker: Anne Williamson of Customer Love will help you improve the customer experience in your business.
We will look at 3 ways you could be turning customers away
- Unclear communication
- Poor website experience
- Lack of customer involvement
You will learn with practical steps from the real life good and bad examples, seeing how the smallest of tweaks can have the biggest impact.
At the end of the presentation there will be an opportunity for a short Q&A.
Held on the fourth Wednesday of each month, this meeting is open to all businesses, both FSB members and non-members are welcome to attend, so feel free to share with your networks.
Places at this event are limited so register early to avoid disappointment!
Please view our Privacy Notice.
To enable FSB to deliver a high level of customer service at our events, and to tailor the content where appropriate, we will share your full name and business name with the host of the event you have registered to attend. The event hosts are representatives of FSB who irretrievably delete your details following the event. Should you not consent your full name and business name being shared with the event host, please contact [email protected] within three working days of the event taking place, with details of the event.
Event contact
For more information about this event, and if you would like to be a guest speaker at any of the local networking events, please contact [email protected]
For general enquiries regarding the event, please telephone our dedicated events helpline 01253 336028 or email [email protected]
